You write to the person who wrote it.
There is no ticket queue and no first line. Questions come to Aleš, which is slower than a call centre and considerably more useful.
Within two working days. Usually the same day. If something is stopping you working on a live deadline, say so in the subject line and it jumps the queue.
Try this first
- Troubleshooting — the problems that come up most, in the order they come up
- The documentation — searchable, and it covers every tool
What to include
Four things turn a two-day exchange into one reply:
- What you did, in enough detail that it can be repeated
- SketchUp version, and Windows or macOS
- Archeform version — Plugins → Archeform → About Archeform
- Ruby Console output, if there is any. Window → Ruby Console, then repeat what went wrong and copy whatever appears.
A model that reproduces the problem is worth more than any description. If you cannot share the project, a stripped-down file with only the offending elements is fine.
Feature requests
Welcome, and they genuinely shape what gets built — the roadmap is mostly things people asked for. Tell us what you are trying to produce rather than which button you want; often there is already a way, and when there is not, the underlying problem is more useful than a proposed solution.
Licence and billing
Same address. Moving to a new machine, a lost licence key, an invoice that needs a correction — none of it needs a form.
If a computer died and you cannot release it yourself, write and it gets released from our side. Nobody is asked to buy a second licence because a laptop failed.